Unfortunately, no matter how many safeguards you put into a marketplace, some users are just crap. If someone does not return an outfit in 14 days it is considered theft. Have a look at this article
If you still have no luck please contact us to prepare information for you to lodge an online police report. It only takes a few minutes.
We can provide a copy of the contract, lender details including ID, address and mobile number and chat transcripts.
When a user signs up they must agree to our terms and conditons https://www.highstreetrunway.com/t-and-c